FIBER-OPTIC TECHNOLOGY Summit Broadband’s fiber-optic network provides the reliability and security Pelican Bay residents expect as part of their first-class customer experience, allowing them to focus on enjoying the many features Summit’s products provide. Here’s a look at some of those great products and features. LIGHTNING-FAST INTERNET SPEEDS The basic internet package is included as part of each Pelican Bay member’s annual assessment. In addition to the fastest internet connection in the area, the service is full of premium features, including: • Limitless power – No limitations on the amount of bandwidth that can be consumed, with speeds up to 1,000 Mbps.* • Consistently active – Allowing internet browsing while talking on the phone. • Wireless – With a wireless router, Pelican Bay members can connect all the devices in their home.** TROUBLESHOOTING WITH techFIX Summit has introduced a new app, called SBB techFiX. It gives users the tools they need to resolve simple issues without spending time on the phone with the Contact Center. It is free and offers the assistance you need 24/7, 365 days a year. Features include: • Network Scan – Easily scan Wi-Fi signal strength throughout your home and detect network issues. • Photo & LiveVideo Assist – If you need assistance from our Contact Center representatives, you can send real-time photos or share live video to help diagnose and resolve issues quickly. • Router Check – With your permission, Summit agents can log into your router directly to change the channel it is using to reduce Wi-Fi congestion and improve performance or to check/modify usernames and passwords. All data gathered by the app is encrypted, completely secure and only used when troubleshooting with a Summit representative. To get the techFiX app for your phone, download from the Apple or Google store today! TV FOR YOUR HOME Pelican Bay residents can take advantage of a wide variety of features included in the Digimax television package: • More than 120 standard channels • More than 150 high-definition (HD) channels • More than 50 digital music channels • An HD set-top connection box at no cost • The watchTVeverywhere feature, where members can stream their favorite channels and programming on their computer, laptop, tablet, mobile phone or other device from anywhere they have an internet signal • Video On Demand feature that provides access to favorite shows and movies, including new releases, anytime on demand Members also can tailor a variety of services for an additional cost, including: • Premium HD movies – Enjoy all the movies and series from the renowned networks (HBO, Showtime, Cinemax) that every-one knows. • Seasonal sports packages – Choose from packages, such as MLB Extra Innings and MLS Direct Kick, for a small additional cost. • TiVo® – With a six-tuner hub and voice-control remote, TiVo makes it easier to watch your favorite programs while recording more.*** KEEPING YOU CONNECTED Summit Broadband is the premier communications provider for Pelican Bay, supplying voice, video and internet solutions that keep you in touch with what is important to you. STAY IN THE BAY Pelican Bay Member Guide 2023 50 PelicanBay.org
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