The Pelican Bay Safety and Security Department is responsible for ensuring Member safety and securing the Foundation’s amenities and assets. This is done through in-depth training, responsiveness and focusing on a culture of quality and consistent customer service. All Pelican Bay year-round staff have been trained in First Aid, CPR and the use of AEDs. Our year-round security staff is specifically trained and certified as Emergency First Responders to assist with medical emergencies that may occur on Foundation property prior to EMS arrival. The responsibilities for the Safety and Security Department are: • Safety & Security – to ensure the safety and security of Foundation Members, guests, employees, assets and amenities. Oversee the safety and security of Foundation offices, buildings, shops and restaurants. • Access Control – to assure access control for the use of the Foundation’s berms, boardwalks, parking lots, beaches and other common areas to ensure only Foundation Members and their guests are the exclusive users. • Lost & Found – to secure and return Lost & Found items for Members and guests. • Special Needs Tram – The Pelican Bay Foundation has a wheelchairaccessible tram that is available by appointment through calling the front desk of The Commons at 597-8081. Reservations are required, and requests should be made 24 hours in advance to ensure availability. The tram is available on a first-come, first-served basis. Please note, the tram is rated for 5 passengers. Any additional passengers must ride a regular tram. The wheelchair ramp is rated for 1,200 pounds, which includes the weight of the person and the chair. GENERAL INFORMATION TO KEEP IN MINDWHEN ACCESSING FOUNDATION PROPERTIES FOUNDATION CARDS • It is Foundation policy that Members/guests are required to present their Foundation-issued ID cards when accessing community amenities. The Foundation has the obligation to verify and confirm authorized use of Foundation property and has the authority to deny access to, or use of, Foundation property to any individual not able to demonstrate they are an eligible user in good standing. All persons using the berms, boardwalks and decks must carry and present a Foundation-issued ID card or current guest card to Foundation staff upon request while on Foundation property. Members/guests who are unable or unwilling to present their cards may be turned away or will be considered trespassers on private property and may be subject to an encounter with the Collier County Sheriff’s Office. • Everyone 13 years and older needs to have a Member or guest card to use any of the amenities, including the berms and boardwalks. • Each Member may bring up to six guests with them at a time. Members must remain with their guests at all times. • Guests cannot bring guests. Each guest must have their own card. • All Members and guests should expect their Member ID to be verified at the following locations along the berms and boardwalks: Station 2, Station 4, Station 5, Station 6, Station 8, entrance to the boardwalks and when accessing a tram. BERMS, BOARDWALKS AND DECKS • Use of berms, boardwalks and decks shall be exclusively for Members, tenants, accompanied guests, guests with guest cards and other holders of Foundationissued ID cards. All others will be denied access. • All traffic shall keep to the right. • Persons using berms, boardwalks and decks will do so at all times in a manner that does not endanger the safety of others. • The speed and manner of operation of bicycles and Rollerbladers shall be adjusted to traffic conditions, congestion, ingress and egress points, and weather conditions. • Bicycles should be equipped with a warning bell that is to be used when passing. SAFETY & SECURITY DEPARTMENT STAY IN THE BAY Pelican Bay Member Guide 2023 52 PelicanBay.org
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