STAY IN THE BAY Welcome to the Future of Connectivity with Hotwire Communications Hotwire Communications is proud to bring its fiber-opticbased services to the Pelican Bay community, delivering innovative technology to keep you connected to what matters most. Who We Are As a trusted name in the industry and the first Internet Service Provider to bring fiber-to-the-home technology to Florida, Hotwire Communications’ core mission is to deliver an unparalleled customer experience through seamless customer service and support, and advanced fiber-based solutions. This mission drives the company’s strategic decision to invest in cutting-edge fiber-optic technology, maintain a high level of service quality and reliability, and deliver tailored solutions to meet the diverse needs of association communities like Pelican Bay. With blazing fast internet speeds, an innovative entertainment platform and crystal-clear voice services, Hotwire Communications combines cutting-edge technology with a concierge-level approach to customer service to deliver an unmatched experience for residents. Dedicated Local Account Management Hotwire’s commitment to excellence ensures each resident receives personalized support from their community’s dedicated account manager. If you have questions or need assistance with your account, your local team is a quick phone call away. Hotwire’s account managers handle a small portfolio of customers, allowing them to provide highly personalized attention to each community and provide on-the-ground support. Their regular presence in the community builds a sense of trust among residents and enables a deep understanding of the community’s specific needs. Pelican Bay residents enjoy the additional benefit of a local property support specialist who can advise residents on products and features to ensure they get the most out of their services. AI-Powered Remote Support In addition to this personalized approach, Hotwire’s customer care agents are available 24/7 to provide knowledgeable, friendly remote technical support. Hotwire utilizes the latest in AI-powered technology that enables real-time diagnostics and support Pelican Bay Member Guide 2025 42 PelicanBay.org
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